People Skills Tests

Screen individuals who will work in a leadership capacity, a team environment, or a sales role

What level job you are testing for?

Apprentice - No Previous Training Required

To assess basic skills related to customer service, such as reading comprehension, checking accuracy, and problem solving, consider:

Combined Basic Skills (Customer Service)

RR210

Combined Basic Skills (Customer Service) - Form CCF

Assesses:
Reading, Checking Accuracy, Problem Solving
Skill Level:
Entry
Format:
54 items, Multiple-choice

OL210

Combined Basic Skills (Customer Service) - Form CCF (Online)

Assesses:
Reading, Checking Accuracy, and Problem Solving
Skill Level:
Entry
Format:
54 items, Multiple-choice

To assess personal characteristics important for customer service, such as responsibility, sociability, emotional stability, and personability, consider:

Service Skills Survey

OL236

Service Skills Survey - Form A (Online)

Assesses:
Service Skills
Skill Level:
Survey
Format:
75 items, Multiple-choice

To assess the dependability of job candidates, measuring characteristics such as attendance, conscientiousness, and rule adherence, consider

Dependability Skills Survey

OL244

Dependability Skills Survey - Form A (Online)

Assesses:
Dependability
Skill Level:
Survey
Format:
75 items, Multiple-choice

Trainee – Candidate has 2-3 years of training; requires another 1-2 years of training

To assess the situational judgment skills of job candidates in areas such as conflict resolution, group dynamics, and communication skills, consider:

Team Skills

RR66

Team Skills - Form A4

Assesses:
Ability to work on a team
Skill Level:
Trainee
Format:
35 items, Multiple-choice

OL66

Team Skills - Form A4 (Online)

Assesses:
Ability to work on a team
Skill Level:
Trainee
Format:
35 items, Multiple-choice

To assess knowledge relating to sales, such as prospecting skills, communication skills, listening skills, persistence, and honesty, consider:

Sales Skills

RR67

Sales Skills - Form A-C

Assesses:
Sales skills
Skill Level:
Trainee
Format:
48 items, Multiple-choice

OL67

Sales Skills - Form A-C (Online)

Assesses:
Sales skills
Skill Level:
Trainee
Format:
48 items, Multiple-choice

Management

To assess knowledge required for leadership or management roles, such as planning, motivating, organizing, communicating, and leadership, consider:

Management & Supervisory Skills

RR73

Management and Supervisory Skills - Form A3

Assesses:
Knowledge of management and supervisory skills
Skill Level:
Management level
Format:
40 items, Multiple-choice

OL73

Management and Supervisory Skills - Form A3 (Online)

Assesses:
Knowledge of management and supervisory skills
Skill Level:
Management level
Format:
40 items, Multiple-choice

Leadership Skills (same test as above using "Leader" instead of "Manager" terminology)

RR156

Leadership Skills - Form A

Assesses:
Knowledge of management and supervisory skills
Skill Level:
Management level
Format:
40 items, Multiple-choice

OL156

Leadership Skills - Form A (Online)

Assesses:
Knowledge of management and supervisory skills
Skill Level:
Management level
Format:
40 items, Multiple-choice