Ramsay Corporation Privacy Policy

Ramsay Corporation ("Ramsay" or the "Company" or "We" or "Us") is committed to protecting the privacy of the users and visitors of our website www.ramsaycorp.com ("Website") and our testing services ("Services"). This Privacy Policy describes the type of information we collect or use when you visit our Website or use our Services, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy applies to information we collect or receive:

  • on this Website;
  • in email, text, and other electronic messages between you and Us through this Website;
  • through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website;
  • if you use any of our Services1 or purchase any of our products; and
  • from your prospective employer.

Please review this policy carefully. By accessing our Website, purchasing our products or taking any of our tests through the Services, you agree to this Privacy Policy. We may from time to time change this Policy. If we do, we will display the updated privacy notice on the Website and may inform you directly of the changes if they are material changes. You can also check here for the most recent version of the Policy.

Types of Personal Information

When you interact with our Website or use our Services, we may collect certain personal information that you provide to us, such as your name, e-mail address, telephone number, and your employer's or prospective employer's name. We may also collect financial information such as credit card or payment information when ordering Services. If you decide not to provide certain personal information, which is your right, please note that we may be unable to provide our Services, answer your questions, respond to certain requests or fulfill your purchase order.

When you interact with our Website or use our Services online, we may also collect certain personal information that does not identify you directly, such as information about your internet connection, the equipment you use to access our Website or Services, your usage details, IP addresses, and information collected through cookies. We collect this information automatically as you navigate our Website.

To provide certain of our Services or fulfill purchase orders, we may collect or receive additional personal information specifically provided or requested by your employer or prospective employer, such as date of birth, nationality, race, Social Security number or other unique identification number.

How we gather the personal information we collect

We may gather your personal information in the following ways:

  • from you when you sign up for our Services, visit or interact with our Website, or purchase any products from our Website;
  • from a third party, such as your employer or prospective employer, on whose behalf we are providing the Services to you;
  • from emails or other correspondences, if you communicate with Us;
  • from people associated with you, if they assist you in signing up for our Services; or
  • from you if you download any "white papers" from our Website or request additional information from Us.

Our cookies policy

We use certain cookies for limited purposes. Please see our Cookies Policy for more information.

How and why we use your personal information

We only process your personal information for limited purposes and when we have a legal basis to do so, including:

  • To provide our Services or perform our responsibilities under our contract with our client, i.e., your employer or prospective employer;
  • To improve and/or secure our Services and products;
  • For certain operational purposes, such as fulfilling purchase orders or white paper requests;
  • To provide you with the information that you have requested;
  • For communicating with you, such as to respond to your emails, telephone calls, requests for information, questions, and to provide other customer services;
  • To request feedback and otherwise contact you about your satisfaction with our Services or interactions with you;
  • To protect our users from fraudulent or unlawful or inappropriate use of our Website;
  • For Website traffic analysis;
  • To enforce this Privacy Policy or the Terms and Conditions of our Services;
  • As legally required to protect our rights, property, or safety, our users, and any third party we interact with to provide our Services; and/or
  • With your consent (e.g., by asking you to check an online box), for the purposes which are explained to you at the time we collect your personal information. If you have provided consent, you may withdraw it at any time by contacting us using the contact details set forth below.

What we do not do with your personal information

  • We do not share your personal information with our clients other than your employer or prospective employer.
  • We do not use your personal information for direct marketing purposes.
  • We do not sell, share or otherwise disclose your personal information to any third parties for marketing purposes.
  • We do not publish or otherwise make available lists of our clients or test takers to third parties.

With whom do we share your personal information

  • We share and coordinate personal information internally with our employees who require this information to perform their jobs and our Services and respond to your needs, requests, questions, purchase orders, etc.
  • We share, as we must to provide the Services, personal information to our clients (employers and prospective employers) on whose behalf we are providing Services; however, we only share your personal information with your employer or prospective employer, not others. However, we do not control how our clients use your personal information. Some of the personal information we collect may be as required by your employer or prospective employer.
  • We share your personal information with certain vendors for limited purposes to enable us to provide the Services, communicate with you, process payment transactions or respond to privacy requests, such as email delivery services, auditing services, website analytics, payment processing, credit card clearing houses, data transfer for portability requests and other services. Each vendor is vetted and bound by contractual obligations that are at least as stringent as this Privacy Policy. These vendors have their own privacy and data collection practices which are independent of us. We are not responsible or liable for these independent practices, policies or actions. You should carefully review their privacy policies and other conditions of use:
  • We may provide personal information to regulators, government agencies, courts, or parties to lawsuits who may request information about you from us, as required by law. In such cases, we share only the personal information that we are legally required or authorized to share.
  • If we sell our business, personal information will be shared with the buyer so you can continue to receive Services and products.

Data Transfers

The personal information we collect and use are transferred to and/or maintained on computers or servers located at our headquarters in Pittsburgh, Pennsylvania, United States of America. You should be aware that your personal information may therefore be transferred outside of your state, province or country. By accepting this Privacy Policy and using the Website and/or Services, you are providing your consent for such data transfer to the United States. Any data transfers of personal information from people located within the European Union (EU), European Economic Area (EEA), United Kingdom (UK) or Canada will be protected as required and according to each country or province's respective data privacy laws, regulations and guidelines.

How long will we keep your personal information

We will only retain your personal information for as long as necessary to fulfill our purposes, or to comply with legal, regulatory, contractual, or internal policy requirements. To help us do this, we apply criteria to determine the appropriate periods for retaining your personal information depending on its purpose, such as proper account maintenance, facilitating client relationships, administering our Services, and responding to legal claims or regulatory requests . For instance, we will retain your personal information as long as there is an active order or ongoing contract for our Services with you, your employer or prospective employer; you have an active account with us; as needed to verify and/or respond to your requests; to perform diagnostics and maintain security of the Website and Services.

Confidentiality, Security, and Integrity

We employ appropriate measures to protect your personal information and require employees who have access to this information to follow standards of security and confidentiality required by or consistent with industry practice. We maintain physical, technological, and procedural safeguards to ensure the integrity of your personal information, including but not limited to encryption, partitioning, and password-protected access on a need-to-know basis. Our concern for your privacy extends to our Website as well. Clients accessing their account information online are doing so on a secure site utilizing data encryption and usernames and passwords.

Children Under the Age of 14

Our Website and Services are not intended for children under 14 years of age. We do not knowingly collect personal information from children under 14, and no one under the age of 14 may provide any information through Website or Services. If we learn we have collected or received personal information from a child under the age of 14 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child younger than 14, please contact us at compliance@ramsaycorp.com.

Do Not Track

Ramsay does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals.

Your rights regarding your personal information

We respect your right to access and control your personal information in the data we collect. When you are asked to provide personal data that is not necessary for the purposes of our Services, you may decline. However, if you choose not to provide data that is necessary to provide our Services, you may not be able to use our Services, download any white papers, or purchase any product.

In some jurisdictions, you have the right to access your data. In these cases, we will comply, subject to any relevant legal requirements and exemptions, including verifying your identity. Before providing data to you, we will ask for proof of identity and sufficient information about your interaction with us to verify your identity. We may also charge you a fee for providing you with a copy of your data (except where this is not permissible under state or local law). In some jurisdictions, you have the right to correct or amend your personal data if it is inaccurate or requires updating. You may also have the right to request deletion of your personal data. Please note that such a request could be refused because your personal data is required to facilitate a prior request or order.

For individuals located within the EU, EEA, UK or Canada, or residents of California, Virginia, Colorado, Utah and Connecticut in the United States, you have a number of important rights regarding your personal information. These rights may include:

  • Right of access: You can request further details regarding your personal information that we process, such as the types of personal information we process, the source of such information, the purpose for which we process the personal information, the expected duration that we anticipate holding that personal information, and the technical safeguards for that information, subject to the limitations set out in applicable laws and regulations.
  • Right of correction/rectification: At your request, we will correct incomplete or inaccurate parts of your personal information.
  • Right to be forgotten/erasure/deletion: At your request, we will delete your personal information if it is no longer necessary for us to retain it, though we may decline your request if we must continue the processing of your personal information to complete services or provide requested products to you or to comply with legal requirements.
  • Right to restrict processing: At your request, we will restrict processing of your personal information, though we may decline this request if we must continue the processing of your personal information to comply with legal requirements.
  • Right to data portability: At your request, we will provide you with your personal information in a commonly used format.
  • Right to decide on processing for marketing: Depending on the country or state, you may have the right to opt-in or opt-out of processing of your personal data for targeted advertising, sale of personal data and profiling in connection with decisions that produce legal or similarly significant effects.
  • Right to withdraw consent: You have the right to withdraw any consent you may have previously given us at any time.
  • Non-discrimination: You have the right to not be discriminated against in price or service for exercising your privacy rights.
  • Right to appeal/lodge a complaint: Virginia and Colorado residents and individuals in the EU/EEA, UK and Canada have the right to file a complaint or appeal if unsatisfied with our response to data privacy requests. See the section below on How to Exercise Your Rights Regarding Your Personal Information for more information.

How to exercise your rights regarding your personal information

If at any time you would like to discuss our use of your personal information, wish to withdraw your consent to our use or processing of your personal information, or to otherwise exercise any of your privacy rights regarding your personal information, you can do so by contacting our Data Protection Officer by emailing compliance@ramsaycorp.com, sending written correspondence via facsimile to (412) 257-9929, or calling us at (888) 252-2085.

For all requests, please include your name, street address, city, state, and zip code. (Your street address is optional if you wish to receive a response to your request via email. Please include your zip code for our own recordkeeping.)

For written requests from:

  • California, Virginia, Colorado, Utah or Connecticut residents, please include the statement "Your [STATE] Privacy Rights" (inserting your state where indicated) in the subject field of your email or cover page of your facsimile.
  • individuals in EU or the EEA, please include the statement "EU GDPR Request" in the subject field of your email or cover page of your facsimile.
  • individuals in the UK, please include the statement "UK GDPR Request" in the subject field of your email or cover page of your facsimile.
  • individuals in Canada, please include the statement "Canada Data Privacy Request" in the subject field of your email or cover page of your facsimile.

Ramsay may require certain information to verify your identity before complying with your request. If we delete your personal information, we will both render certain personal information about you permanently unrecoverable and also anonymize certain personal information.

If you are unsatisfied with our response to a data privacy request, you have the right to:

  • appeal our decision if it is not provided within 45 days from receiving your request by submitting a complaint to your state's Attorney General's office if you are a resident of Virginia or Colorado
  • file a complaint with the Data Protection Authority in the country where you live, work or where an issue in relation to your data may have arisen if you are in the EU or EEA
  • file a complaint with the Information Commissioner's Office if you are in the UK.
  • file a complaint with the Office of the Privacy Commission if you are in Canada.

Data Protection Officer

Ramsay Corporation is headquartered in Pittsburgh, Pennsylvania, United States of America. Ramsay has appointed the following contact person for you to contact if you have any questions or concerns about Ramsay Corporation's personal data policies or practices. The Ramsay Corporation's Data Protection Officer's name and contact information are as follows:

Kenny Huang
Phone: +1 412 257 0732
Fax: +1 412 257 9929

***This privacy policy was last updated on November 9, 2022.

1 Individuals using our Services must agree to our Intellectual Property Agreement in order to access results or other information through our Website. Individuals using our Services must also agree to our Personal Data Agreement in order to take any test through our Website.