Qty Price
20 to 99 $18.00 each
100+ $16.00 each

Combined Basic Skills (Customer Service) - Form CCF

SKU RR210
Starting from $18.00

Format:

54 items, Multiple-choice

Assesses:

Reading, Checking Accuracy, Problem Solving

Skill Level:

Entry

Language:

English

Quantity:
Manual Qty: $25 each
Unit Price: $18.00

Description

This test was developed to evaluate the ability to read and comprehend the material read, to measure checking accuracy, and to measure problem solving skills for call center workers. The test was intended for use with applicants and incumbents for jobs where reading, checking accuracy, and problem solving skills are a necessary part of training or job activities.

Sample Question

When pushing a car you should put it into


A. drive.
B. overdrive.
C. neutral.
D. reverse.

Tests

This product is a battery of tests. the tests in this battery are:

Test Name Number of Items Time Allotted in Minutes
Reading 16 15
Checking Accuracy 18 14
Problem Solving 20 20

Sample Reports

Sample reports are not yet available for this particular product.
Examples of reports available in our system can be found in our Technology Solutions Brochure.


Examinee Scoring System Compatible

This product is part of the Examinee Scoring System which simplifies scoring and administration of tests.

Administration Manual

We recommend one manual be added to each initial test purchase. Administration manuals generally include information about administering the test, scoring the test, and interpreting the scores.

Manuals do not include a sample copy of the test or an answer key.

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