Combined Basic Skills (Customer Service) - Form CCF

SKU: RR210

 

Summary

Assesses:Reading, Checking Accuracy, Problem Solving
Skill Level:Entry
Test Format:54 Items , Multiple-choice
Language:English
 

Description

This test was developed to evaluate the ability to read and comprehend the material read, to measure checking accuracy, and to measure problem solving skills for call center workers. The test was intended for use with applicants and incumbents for jobs where reading, checking accuracy, and problem solving skills are a necessary part of training or job activities.

 

Sample Question

When pushing a car you should put it into


  1. drive.
  2. overdrive.
  3. neutral.
  4. reverse.
 

Tests

This product is a battery of tests. The tests in this battery are:

Test Name Number
of Items
Time Allotted
In Minutes
Reading1615
Checking Accuracy1814
Problem Solving2020
TOTAL5449
 

Examinee Scoring System Compatible

This product is part of the Examinee Scoring System which simplifies scoring and administration of tests. More information about this tool.
 

Sample Reports

Sample reports are not yet available for this particular product.

Reports available in our system can be found in our PDFTechnology Solutions Brochure [PDF] .

 

Administration Manual

We recommend one manual be added to each initial test purchase. Administration manuals generally include information about administering the test, scoring the test, and interpreting the scores.

Manuals do not include a sample copy of the test or an answer key.

Combined Basic Skills (Customer Service) - Form CCF
 
QtyPrice
20 to 99 $18.00 each
100+ $16.00 each

Administration Manual
$25.00 each

 

In Stock

Test Qty:
Manual Qty:

Minimum quantity is 20.
Call for information about samples.
 

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