Combined Basic Skills (Customer Service) - Form CCF (Online)

SKU: OL210

 

Summary

Assesses:Reading, Checking Accuracy, and Problem Solving
Skill Level:Entry
Test Format:54 Items , Multiple-choice
Language:English
 

Description

This is a combined basic skills test that includes reading, checking accuracy, and problem solving sections geared towards the customer service industry.

 

Online Credits

When you purchase this product, you purchase online test administration credits. These test credits, once purchased, are placed in your online account and do not expire. Each credit can then be assigned to a test-taker for administration of this test via an internet-connected computer.

System requirements for our Online Testing System are available on our help system.

All tests administered on the Online Testing System are required to be proctored by a representative or third-party agent of the company.

A Getting Started Guide is also available for new users of our Online Testing System.

 

Sample Question

When pushing a car you should put it into


  1. drive.
  2. overdrive.
  3. neutral.
  4. reverse.
 

Tests

This product is a battery of tests. The tests in this battery are:

Test Name Number
of Items
Time Allotted
In Minutes
Reading1615
Checking Accuracy1814
Problem Solving2020
TOTAL5449
 

Product Statistics

This data was calculated using data from similar tests.

Reading

Sample
Size
Mean
Score
Reliability
(KR20)
Std.
Deviation
Std. Error of Meas.
43712.34.803.251.45

Checking Accuracy

Sample
Size
Mean
Score
Reliability
(KR20)
Std.
Deviation
Std. Error of Meas.
29316.06.711.610.87

Problem Solving

Sample
Size
Mean
Score
Reliability
(KR20)
Std.
Deviation
Std. Error of Meas.
175614.68.804.351.95
 

Examinee Scoring System Compatible

This product is part of the Examinee Scoring System which simplifies scoring and administration of tests. More information about this tool.
 

Sample Reports

Sample reports are not yet available for this particular product.

Reports available in our system can be found in our PDFTechnology Solutions Brochure [PDF] .

Combined Basic Skills (Customer Service) - Form CCF (Online)
 
QtyPrice
20 to 99 $18.00 each
100+ $16.00 each
 

In Stock

Test Qty:

Minimum quantity is 20.
Call for information about samples.
 

VisaMastercardAmerican ExpressPurchase Order